Network Diagnostics Overview

If you are experiencing slow connection speeds, high latency (ping), or packet loss, network diagnostic tools can help pinpoint the source of the problem. This section covers the most important tools and how to use them.

An MTR (My Traceroute) report is a powerful tool that combines the functionality of ping and traceroute. It tests the connection step-by-step between two points (e.g., your computer and your server) and shows the performance at each "hop" along the way.

Our support team may ask you to provide an MTR report to help diagnose connection issues, as it can clearly show where slowdowns or packet loss are occurring.

Click on the guide below for a step-by-step walkthrough on how to create and interpret an MTR report on both Linux and Windows.