Network Diagnostics
When experiencing slow connection speeds, high latency, or packet loss, diagnostic tools help pinpoint the exact source of the problem. This section provides an overview of the most important tools available.
Available Diagnostic Tools
Different tools are suited for different types of problems. The guides below walk you through each one step by step.
Which Tool Should I Use?
The right tool depends on the type of problem you are experiencing:
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Packet loss or high latency — Create an MTR report and submit it to our support team.
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Slow transfer speeds — Run a speed test to measure your actual available bandwidth.
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Unclear cause — Run both tests and share the results with our support team.
Experiencing network issues?
Submit your diagnostic results directly via the ticket system in your PowerPanel — our support team will get back to you promptly.