Discover our new Ryzen 9 server here
Site Logo

Navigate Server4You
Dedicated ServerVirtual ServerFeaturesContact

Support Scope & Responsibilities

This overview clarifies the division of responsibilities between Server4You and you as the server administrator, ensuring hardware integrity and reliable network connectivity.

1. Server Administrator's Responsibility

As a provider of dedicated and virtual servers, we provide you with full root-level access. This gives you maximum freedom, but also defines your area of responsibility regarding the software layer.

Your Areas of Responsibility:
•
Operating System & Software
Administration of the OS, including security updates, firewall configurations, and third-party applications.
•
Health Monitoring
Monitoring server health (e.g., S.M.A.R.T. values). While we verify hardware at handover, ongoing monitoring is your task.
•
Data Protection
Maintaining regular backups. Please note that RAID is a redundancy measure for uptime, not a substitute for a backup.

2. The Server4You Support Scope

Server4You is responsible for the physical hardware integrity and the network connectivity up to the server's switch port.

Our Commitment to You:
•
Hardware Replacement (Break-Fix)
Immediate replacement of faulty hardware components (CPUs, RAM, Drives) at no additional cost.
•
Network Integrity
Guaranteeing a stable connection up to your switch port and managing the data center's global backbone.
•
Standardized OS Reinstallation
Providing automated re-installation tools for all supported distributions via our PowerPanel.

3. Professional Recommendations

Acronis Backup: For mission-critical data, we recommend utilizing Acronis Backup. This cloud-based solution ensures your data is safe and easily recoverable.

Data Loss Warning: An OS reinstallation will erase all data on your drives. Always ensure your backups are up to date before initiating a reinstall via PowerPanel.


Need a helping hand?

If you have further questions or need technical assistance, please don't hesitate to open a support ticket in your PowerPanel.

Go to your PowerPanel