Support Scope & Responsibilities

This page explains which tasks Server4You covers for Dedicated and Virtual Servers (hardware, network, OS reinstallation tools) and which you handle as the server administrator (operating system, software, monitoring, backups).

1. Server Administrator's Responsibility

With Dedicated and Virtual Servers, you get full root or Administrator access. This gives you full control over the software – and makes you responsible for it.

Your Areas of Responsibility:

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Operating System & Software

Administration of the OS, including security updates, firewall configurations, and third-party applications.

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Health Monitoring

Monitoring server health (e.g., S.M.A.R.T. values). While we verify hardware at handover, ongoing monitoring is your task.

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Data Protection

Maintaining regular backups. Please note that RAID is a redundancy measure for uptime, not a substitute for a backup.

2. The Server4You Support Scope

Server4You is responsible for the physical hardware and the network connection up to your server's switch port. Our technical support is available 24/7/365, with a first response within 30 minutes.

Our Commitment to You:

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Hardware Replacement (Break-Fix)

Replacement of faulty hardware components (CPU, RAM, drives) at no additional cost. On VPS, our sysops monitor the host hardware and replace drives themselves – no action required on your part.

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Network Integrity

A stable connection up to your switch port via our redundant MPLS ring network (550 Gbit/s).

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Standardized OS Reinstallation

Automated reinstallation of all supported operating systems via the PowerPanel.

3. Professional Recommendations

Acronis Backup: For business-critical data, we recommend Acronis Backup. It creates image backups of your server and lets you restore individual files or the entire system.

Expert Service: If you want a server technician to handle a setup task for you, book our Expert Service via support ticket. It costs $39 per 30 minutes.

Data Loss Warning: An OS reinstallation will erase all data on your drives. Always ensure your backups are up to date before initiating a reinstall via PowerPanel.

Need a helping hand?

If you have further questions or need technical assistance, please don't hesitate to open a support ticket in your PowerPanel.

Go to your PowerPanel